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AdvanceOne DMCC - Privacy Policy
1. Introduction
AdvanceOne DMCC ("we", "our", or "us") is committed to protecting your personal data in accordance with the Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.advanceone.ae), which is hosted on Webflow, utilizes Brevo for customer relationship management, and uses Google Analytics for website analytics.
2. Important Information and Who We Are
Purpose of This Privacy Policy
This policy provides information on how AdvanceOne DMCC collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletter, use our contact forms, or interact with our website in any way.
Data Controller
AdvanceOne DMCC is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the details below.
Contact Details
- Full Legal Name: AdvanceOne DMCC
- Email Address: info@advanceone.ae
- Postal Address: Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
- Data Protection Officer: Giuliano Augenti
3. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data:
- Identity Data: First name, last name, company name, job title.
- Contact Data: Email address, telephone numbers.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Analytics Data: Information collected through Google Analytics about how you use our website, including pages visited, time spent on each page, and other usage statistics.
4. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
- Direct Interactions: You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Subscribe to our newsletter or publications
- Request marketing to be sent to you
- Submit a query through our contact form
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our separate Cookie Policy for further details.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties as set out below:
- Technical and Usage Data from analytics providers such as Google Analytics.
- Contact and Transaction Data from providers of technical, payment, and delivery services like Brevo.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- Where you have given consent for a specific purpose.
Purposes for Which We Will Use Your Personal Data
| Purpose/Activity | Type of Data | Lawful basis for processing |
|---|---|---|
| To register you as a new customer | Identity, Contact | Performance of a contract with you |
| To manage our relationship with you | Identity, Contact, Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
| To administer and protect our business and this website | Identity, Contact, Technical | (a) Necessary for our legitimate interests (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you | Identity, Contact, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical, Usage, Analytics | Necessary for our legitimate interests |
| To send you marketing communications | Identity, Contact, Marketing and Communications | Consent |
6. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in the table above:
- Service Providers:
- Webflow: Our website hosting provider. They may process your Technical and Usage Data to provide us with website hosting services.
- Brevo: Our Customer Relationship Management (CRM) tool. They may process your Identity, Contact, and Marketing and Communications Data to help us manage our customer relationships and marketing communications.
- Google Analytics: Our website analytics provider. They may process your Technical, Usage, and Analytics Data to provide us with website analytics services.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers
Given that Webflow, Brevo, and Google Analytics may process data outside the United Arab Emirates, your personal data may be transferred to and stored in countries that are not subject to an adequacy decision by the UAE data protection authorities.
Whenever we transfer your personal data out of the UAE, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UAE data protection authorities.
- Where we use certain service providers, we may use specific contracts approved for use in the UAE which give personal data the same protection it has in the UAE.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UAE.
8. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
10. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at info@advanceone.ae.
Please note that for data processed by Webflow, Brevo, or Google Analytics on our behalf, we may need to forward your request to these service providers or provide you with instructions on how to submit your request directly to these providers.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information on the cookies we use, their purposes, and how you can manage them, please see our separate Cookie Policy.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
13. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email address: info@advanceone.ae
- Postal address: Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
For more information on how our service providers handle personal data, please refer to their respective privacy policies:
Last updated: October 23, 2024
Privacy Policy for AdvanceOne DMCC
Introduction
Last updated: 17/10/2024
AdvanceOne DMCC ("we", "our", or "us") is committed to protecting your personal data in accordance with the **Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL)** of the United Arab Emirates. This privacy policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.advanceone.ae), which is hosted on **Webflow**, utilizes **Brevo** for customer relationship management, and uses **Google Analytics** for website analytics.
Important Information and Who We Are
Purpose of This Privacy Policy
This policy provides information on how AdvanceOne DMCC collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletter, use our contact forms, or interact with our website in any way.
Data Controller
AdvanceOne DMCC is the data controller and is responsible for your personal data. If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the details below.
Contact Details
- Full Legal Name:** AdvanceOne DMCC
- Email Address:** info@advanceone.ae
- Postal Address:** Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
- **Data Protection Officer:** Giuliano Augenti
The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data:
- Identity Data:** First name, last name, company name, job title.
- Contact Data:** Email address, telephone numbers.
- Technical Data:** Internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access our website.
- Usage Data:** Information about how you use our website.
- Marketing and Communications Data:** Your preferences in receiving marketing from us and your communication preferences.
- Analytics Data:** Information collected through Google Analytics about how you use our website, including pages visited, time spent on each page, and other usage statistics.
How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
- Direct Interactions:** You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Subscribe to our newsletter or publications
- Request marketing to be sent to you
- Submit a query through our contact form
Automated Technologies or Interactions:** As you interact with our website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our separate Cookie Policy for further details.
Third Parties or Publicly Available Sources:** We may receive personal data about you from various third parties as set out below:
- Direct Interactions:** You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Technical and Usage Data from analytics providers such as Google Analytics.
- Contact and Transaction Data from providers of technical, payment, and delivery services like Brevo.
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- Where you have given consent for a specific purpose.
Purposes for Which We Will Use Your Personal Data
| Purpose/Activity | Type of Data | Lawful basis for processing |
| To register you as a new customer | Identity, Contact | Performance of a contract with you || To manage our relationship with you | Identity, Contact, Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests |
| To administer and protect our business and this website | Identity, Contact, Technical | (a) Necessary for our legitimate interests (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you | Identity, Contact, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical, Usage, Analytics | Necessary for our legitimate interests |
| To send you marketing communications | Identity, Contact, Marketing and Communications | Consent |
Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes outlined in the table above:
Service Providers:
- Webflow:** Our website hosting provider. They may process your Technical and Usage Data to provide us with website hosting services.
- Brevo:** Our Customer Relationship Management (CRM) tool. They may process your Identity, Contact, and Marketing and Communications Data to help us manage our customer relationships and marketing communications.
- Google Analytics:** Our website analytics provider. They may process your Technical, Usage, and Analytics Data to provide us with website analytics services.
- Professional Advisers:** Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulators and Other Authorities:** Who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
Given that Webflow, Brevo, and Google Analytics may process data outside the United Arab Emirates, your personal data may be transferred to and stored in countries that are not subject to an adequacy decision by the UAE data protection authorities.
Whenever we transfer your personal data out of the UAE, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UAE data protection authorities.
- Where we use certain service providers, we may use specific contracts approved for use in the UAE which give personal data the same protection it has in the UAE.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UAE.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at info@advanceone.ae.
Please note that for data processed by Webflow, Brevo, or Google Analytics on our behalf, we may need to forward your request to these service providers or provide you with instructions on how to submit your request directly to these providers.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. For detailed information on the cookies we use, their purposes, and how you can manage them, please see our separate [Cookie Policy]
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email address:** info@advanceone.ae
- Postal address:** Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
For more information on how our service providers handle personal data, please refer to their respective privacy policies:
Our website uses cookies and similar tracking technologies provided by Webflow to enhance your experience. Cookies are small data files stored on your device.
- Types of Cookies Used:
- Essential Cookies: Necessary for the functioning of the website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Third-Party Cookies: We may also use cookies provided by trusted third parties for analytics and marketing purposes.
Managing Cookies: You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. For more information about the cookies we use, please visit our Cookie Policy [Insert link to Cookie Policy if available].
Cookie Banner: Upon your first visit, a cookie banner will inform you about the use of cookies, and you can choose to accept or decline non-essential cookies.
For more information on how Webflow uses cookies, please refer to Webflow's Cookie Policy.
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Your Legal Rights
Under the PDPL, you have rights regarding your personal data, including:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain circumstances.
- Objection: Object to the processing of your personal data.
- Restriction: Request restriction of processing your personal data.
- Data Portability: Request the transfer of your personal data to a third party.
- Withdrawal of Consent: Withdraw consent at any time where we are relying on consent to process your data.
To exercise these rights, please contact us at info@advanceone.ae. Please note that for data processed by Webflow or Brevo on our behalf, we may need to forward your request to these service providers.
Marketing Preferences
You can manage your marketing preferences or unsubscribe from our marketing communications at any time by:
- Clicking on the 'unsubscribe' link in any marketing email we send you.
- Contacting us at info@advanceone.ae.
Please note that even if you opt out of receiving marketing messages, we may still send you service-related communications.
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Contact Us
If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us:
- Email Address: info@advanceone.ae
- Postal Address: Unit No: 4538, DMCC Business Centre-Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
For more information on how Webflow and Brevo handle personal data, please refer to their respective privacy policies:
By using our website, you acknowledge that you have read and understood this privacy policy and agree to its terms.
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